• Scope of Services
  • Participant's Rights and Grievance Process

    • It is a fundamental responsibility of all ResCare Premier Texas employees, contractors, and consultants to protect and promote the rights of our participants. These rights are universal. They flow from law, regulation, custom, and from our profound sense of duty, responsibility, and accountability. These rights are clearly listed to ensure that our employees fully understand their moral and legal accountability to treat our participants with dignity and respect at all times.

    Our Participants

    1.Have the right to be treated with courtesy, consideration, and respect.
    2.Have the right to have personal growth, dignity, and independence nurtured.
    3.Have the right to be free from abuse, neglect, and exploitation.
    4.Have the right to be free from discrimination.
    5.Have the right to be active members of their treatment team and to be involved in all aspects of decision making about their care.
    6.Have the right to information to facilitate decision making, including information about treatment options and resources.
    7.Have the right to appropriate medical care and treatment.
    8.Have the right to accept or refuse treatment to the extent permitted by law.
    9.Have the right to a safe, healthful, and comfortable environment including accommodations, furnishings, and equipment which meet their needs.
    10.Have the right to access their own records.
    11.Have the right to have all communications and records pertaining to their care be treated as confidential.
    12.Have the right to freely and privately communicate with others. This includes the right to receive or refuse visitors, the right to send and receive mail, and right to reasonable access to a phone.
    13.Have the right to privacy and suitable opportunities for personal interaction in a private setting.
    14.Have the right to have personal items and access to individual storage space for their private use.
    15.Have the right to access and spend their own money.
    16.Have the right to consent to or refuse being photographed or recorded.
    17.Have the right to practice their faith or religion.
    18.Have the right to vote in public elections, if eligible.
    19.Have the right to enter into legal contracts to the extent permitted by law.
    20.Have the right to have all policies regarding their rights communicated to them in an understandable fashion.
    21.Have the right to have a grievance heard if they feel their rights have been violated. This includes the right to be informed of the procedure for filing a grievance and the right to receive a timely, appropriate response to the grievance.

    In the event a participant and/or his/her guardian suspects any rights of the participant have been violated, they should contact the program to file a grievance. The grievance process is initiated when the participant or guardian notifies the program. Once reported, ResCare and ResCare Premier Texas policies and procedures governing suspected abuse, neglect, and exploitation will be followed. This includes suspending without pay all employees against whom allegations have been made and conducting an internal investigation. ResCare Premier Texas will report all substantiated incidents of abuse, neglect, or exploitation to appropriate licensing agencies, regulatory agencies, certifying entities, and/or law enforcement agencies. If the complaint is related to a staff member's misconduct and is substantiated, disciplinary action will be taken. This action will vary according to the severity of the incident. Training specific to the incident may be required and additional disciplinary action, up to and including termination, may be imposed. Additionally, participants may contact state regulating agencies to file a grievance. See below.

    ResCare Premier Texas Programs

    Licensed by Texas Department of Aging and Disability Services

    Administrative Office
    220 W. Hutchison St.
    San Marcos, TX 78666
    512.396.1200

    Tangram Behavior North Facility ID 000738
    500 Tangram Ranch Road
    Seguin, TX 78155
    830.372.4774

    Tangram Behavior South Vendor/Facility ID 000905
    201 Tangram Mesquite Road
    Seguin, TX 78155
    830.379.5665

    Cypress Hill Vendor/Facility ID 000554
    3015 Old Lehmann Rd.
    Seguin, TX 78155
    830.372.2701

    Loma Linda Vendor/Facility ID 030104
    301 Tangram Ranch Rd.
    Seguin, TX 78155
    830.372.4380

    Sierra Verde Vendor/Facility ID 000435
    2385 FM 1984
    Maxwell, TX 78656
    512.357.6033

    Town Vendor/Facility ID 000635
    618 W. Hutchison St.
    San Marcos, TX 78666
    512.396.1305

    Hutchison Place South Vendor/Facility ID 101761
    545 W. Hutchison St.
    San Marcos, TX 78666
    512.353.1391

    Abuse, Neglect, or Exploitation

    ResCare Compliance Action Line
    866.293.3863

    Texas Department of Aging and Disability Services
    1.800.458.9858

    Texas State Board of Examiners of Psychologists
    800.821.3205 24-hour, toll-free complaint system
    512.305.7709 Investigations

    Department of Family and Child Protective Services
    800.252.5400

    Health Professions Council (Physical and Occupational Therapy)
    Complaint Referral System
    800.821.3205

    Texas State Board of Medical Examiners
    Complaint Hotline
    800.201.9353

    State Board of Speech Language Pathology and Audiology
    Complaints Management and Investigative Section
    800.942.5540

    National Long Term Care Ombudsman Resource Center
    www.ltcombudsman.org

    		 
       
       
       
       
       

     


    800.28.BRAIN (27246) | Email ResCare Premier Texas | 220 W. Hutchison, San Marcos, TX 78666